At EXIM Bank we do not just welcome your suggestions & complaints but consider them as your valued contribution and as steppingstones in our quest for continuous improvement. Please submit complaints and suggestions through any of the relevant channels mentioned below:

FOR COMPLAINTS OF DISCRIMINATORY PRACTICES BY BANKS/DFIs AGAINST POLITICALLY EXPOSED PERSONS (PEPs):

Focal Persons – EXIM Bank:
1. Kashif Ahmed – Manager Communications
Direct Line:             051-917-0144 (MON-FRI, 09:00 A.M. to 05:30 P.M.)
2. Muhammad Asghar – Head of Compliance (Acting)
Direct Line:             051-917-0147 (MON-FRI, 09:00 A.M. to 05:30 P.M.)

Focal Person – State Bank of Pakistan:
The Joint Director Special Unit,
Consumer Protection Department,
State Bank of Pakistan, I.I. Chundrigar Road, Karachi.
Phone number:    021-99221935
Fax number:          021-99218160
Email address:     CPD.HelpDesk@sbp.org.pk

FOR COMPLAINTS SUBMISSION THROUGH SBP’S SUNWAI:
SUNWAI is a platform launched by SBP to act as a centralized portal for General Banking & Roshan Digital Account related complaint submission. Operating as a single window complaint lodgment system, SUNWAI allows customers to lodge complaints against any bank through it. The complaints, responses and turn-around-times are supervised by the SBP to ensure timely and fair treatment of customer complaints resulting in an improved banking experience.
SUNWAI can be accessed through web browsers and mobiles applications available for both iOS and Android operating systems.
Log on to https://sunwai.sbp.org.pk to submit your complaint.

PLEASE USE THE FORM BELOW TO SUBMIT YOUR SUGGESTIONS & COMPLAINTS DIRECTLY TO EXIM BANK: